If the email account is accessible only from the host computer you are trying to connect to, you will need to physically be present at the host computer.

If the email address has since been disabled, please contact Global Customer Support.

If you do not have access to the email address associated with the account, please contact the owner of the email address so that they can check their inbox. If you are positive that you are using the correct email address but still aren't receiving the email, please contact Global Customer Support. If you still don't receive the 'Forgot password' email within a few minutes, you may want to try and enter an alternate email to ensure your account is not listed under a different email. To protect your account's security, we cannot confirm whether or not the email address you entered is registered with our system. When you enter an email address on the Reset Password page, GoToMyPC will show you the confirmation page regardless of whether you entered the right email address or not.

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